Introduction and Scope

Layer Brett Barbers operates with a commitment to protecting your personal information in accordance with Singapore's Personal Data Protection Act (PDPA) and international privacy standards. This policy explains how we collect, use, and safeguard your data when you visit our salon, use our website, or engage with our services.

We understand that trust is earned through transparency. That's why we've structured this policy to give you clear, straightforward information about our data practices without the typical legal jargon that makes privacy policies hard to understand.

This policy applies to all personal data we collect through our physical salon location at Block 137, Teck Whye Lane, our website layerbrett-shop.com, phone consultations, and any digital communications you have with our team.

Information We Collect

The personal data we collect falls into several categories, each serving specific purposes for providing you with better service and maintaining our business operations.

We also collect certain technical information when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our online presence and understand how clients find and interact with our services.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering exceptional barber services and maintaining our relationship with you. We don't collect data just because we can – each use has a clear business justification.

We use your information to send appointment reminders via SMS or email, which helps reduce missed appointments and ensures you don't forget your scheduled time. These communications are directly related to services you've booked with us.

Your service history helps our barbers provide consistent, personalized care. When you return for a cut, we can reference previous services, preferred styles, and any specific requests you've made. This creates a better experience and maintains the quality you expect.

We also use aggregated, anonymous data to understand business trends, popular services, and peak booking times. This helps us make informed decisions about staffing, service offerings, and operational improvements without identifying individual clients.

Data Sharing and Third Parties

We keep data sharing to an absolute minimum and only work with trusted partners who meet our privacy and security standards. Here's exactly who might have access to your information and why:

We never sell, rent, or trade your personal information to marketing companies or data brokers. Your information isn't used to build advertising profiles or shared with social media platforms for targeting purposes.

In rare circumstances, we might be required to share information with government authorities if legally obligated to do so. This would only happen in response to valid legal requests and we would limit disclosure to what's specifically required by law.

Any third-party service providers we work with are bound by contractual obligations to protect your data and use it only for the specific services they provide to us. They cannot use your information for their own marketing or business purposes.

Your Privacy Rights

Under Singapore's PDPA, you have significant control over your personal data. These rights aren't just theoretical – we've set up practical processes to help you exercise them.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process. There's no charge for reasonable requests, though we might charge a small administrative fee for excessive or repetitive requests.

Data Security and Protection

Protecting your personal information is a daily priority, not just a policy statement. We've implemented multiple layers of security to safeguard your data from unauthorized access, loss, or misuse.

We use secure, PCI-compliant payment processing systems that encrypt your financial information during transactions. Your payment details are never stored on our local systems or written down where others could access them.

Our staff receives regular training on privacy practices and data handling procedures. Only team members who need access to your information for service delivery purposes can view your records.

We regularly review and update our security measures to address new threats and maintain the highest standards of data protection. This includes periodic assessments of our data handling practices and security infrastructure.

Data Retention and Deletion

We don't keep your personal information indefinitely. Our retention periods are based on legitimate business needs, legal requirements, and your ongoing relationship with our salon.

When data reaches the end of its retention period, we securely delete it from our systems. Physical records are shredded, and digital information is permanently removed using secure deletion methods.

If you stop using our services, we'll keep your basic contact information for a reasonable period in case you decide to return. After three years of no contact, this information is automatically deleted unless you've specifically requested otherwise.

Updates to This Policy

Privacy laws and our business practices evolve over time. When we make significant changes to this policy, we'll notify existing clients through our usual communication channels and update the effective date at the top of this document.

Minor clarifications or administrative changes might be made without individual notification, but the updated policy will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If new regulations or significant changes to our services require substantial policy modifications, we'll provide clear explanations of what's changing and how it affects you. Your continued use of our services after policy updates indicates your acceptance of the revised terms.